Claiming JobSeeker Payment (JSP) 001-19051501

This document discusses how an individual can claim JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers ought to declare as soon as possible online by means of the Services Australia website.

To get approved for JSP a person should:

– be of certifying age for JSP
– satisfy Australian home requirements for JSP
– be unemployed, and
– trying to find work and going to participate in activities that increase their possibilities of discovering a job, or
– unable to work, study or try to find work due to medical condition, health problem or injury, or
– employed or studying complete time and are not able to undertake these due to a medical condition, disease or job injury and work or research study to return to

If the consumer has suggested they are unable to work due to a momentary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients claiming JSP

A DSP consumer whose payments have actually been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours weekly, and
– their earnings falls below the JSP income test cut-off

For instance, a self-employed DSP customer is still working 30 hours each week, however their income has actually lowered. See Rates and job Thresholds.

In all cases, check if the customer is eligible to have their DSP restored before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they end up being qualified they need to provide their savings account balances, proof of earnings and work separation details.

Customers can start an early claim online. They will be able to complete Your individual information, Your situations and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer concerns to address in the online claim.

Customers can not finish Review and Confirm, Next steps or submit the claim online till within 14 days of being qualified for JSP. They will get a suggestion notification 2 week before the eligibility date.

An apprehended person might lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the client is qualified however not payable when they claim.

Customers transferring from a present income support payment can lodge an early claim approximately 28 days before the date of qualification.

Online claims

Customers must create a myGov account and link their Centrelink online account to it.

Once the customer has linked their Centrelink online account to myGov, to start an online claim for JSP they need to:

– sign in to myGov and access their linked Centrelink online account
– guarantee their personal information are right. From the menu, pick the My details > Personal and contact information > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab

Customers declaring or moving to JSP will see a lowered question set as part of their online claim if they are:

– currently in invoice of an income assistance payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a task exists to the customer on their Centrelink online account homepage as much as 28 days prior to losing qualification for their existing payment.

The task will permit the consumer to carry out a structured claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for clients deemed unable or unsuitable to complete an online claim or candidates. ACC must likewise be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC indicates:

– the client can start a claim online and a Service Officer can take it over, or
– a Service Officer can assist a customer start a claim which can then be completed by the client in their Centrelink online account

Remote clients

If the client resides in a remote area and typically uses a representative, Remote Service Centre, or phone to do business and is unable or inappropriate to finish an online claim, the consumer should be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group offers specialised remote service for recognized remote clients.

The consumer should have:

– the remote indicator revealing on the Customer Overview, or
– a property address in a remote place

To inspect the address is in a remote area:

– browse the town name in Office Locator
– see the Towns Result List
– see the Remoteness column

Customers with candidate arrangements

Correspondence nominees can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, provide an online claim initially. If they decline the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.

If a candidate is declaring on behalf of a person, encourage the nominee to assist the person claim JSP using the individual’s Centrelink online account. If the nominee is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some circumstances, it may not be sensible for a client to finish all Required jobs prior job to submitting their claim. These consist of exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Transferring to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually paused all Moving to a Location of Lower Employment Prospects (MALEP) assessments.

If the client has actually moved address within the previous 26 weeks, Services Australia need to figure out if they have actually reduced their employment potential customers by transferring to a brand-new place.

If this is the case, the Service Officer should examine a possible MALEP work associated exemption period.

Unemployed due to a voluntary act or misconduct

If the consumer has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, a joblessness failure or an Unemployment Non-Payment Period (UNPP) might have taken place.

Do not create compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to recognize a non-compliance occasion has occurred.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job seekers undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job candidates who are eligible for a recommendation to a Labor force Australia or other professional provider, will have a preliminary visit booked during the Participation Interview. Attending this very first company consultation is known as the job seeker’s RapidConnect requirement.

In many cases, job meeting RapidConnect requirements will identify the start date of the task applicant’s earnings support payment. Note: job this undergoes job candidates fulfilling any waiting durations and credentials requirements.

Mutual commitment requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer new task hunters to the Workforce Australia online employment service. This excludes job applicants living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have actually been getting an earnings support payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will instantly calculate this and apply the appropriate rate for qualified consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might present to clients during their online claim. Employer details, name and ABN, will be presented to the consumer if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to validate the employer within the claim. If a client confirms the company, when on payment, STP pre-filled earnings will exist to the consumer when they report. If the customer does not confirm the employer, once on payment, the STP company might provide to the customer once again when they report.