Claiming JobSeeker Payment (JSP) 001-19051501

This file explains how an individual can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers must declare as soon as possible online via the Services Australia website.

To certify for JSP a person need to:

– be of qualifying age for JSP
– meet Australian home requirements for JSP
– be jobless, and
– looking for work and ready to participate in activities that increase their possibilities of discovering a task, or
– not able to work, study or try to find work due to medical condition, illness or injury, or
– utilized or studying complete time and are unable to carry out these due to a medical condition, disease or injury and have a job or employment research study to return to

If the client has actually suggested they are not able to work due to a temporary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients claiming JSP

A DSP consumer whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours per week, and
– their income falls below the JSP income test cut-off

For example, a self-employed DSP customer is still working 30 hours weekly, however their income has reduced. See Rates and Thresholds.

In all cases, inspect if the customer is eligible to have their DSP reinstated before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they end up being qualified they need to offer their savings account balances, evidence of income and employment separation information.

Customers can begin an early claim online. They will be able to complete Your individual details, Your situations and Your monetary details.

If making an early claim after a break in payment of 39 weeks or less, the client will have fewer questions to answer in the online claim.

Customers can not finish Review and Confirm, Next steps or send the claim online till within 14 days of being eligible for JSP. They will get a reminder alert 2 week before the eligibility date.

An apprehended individual might lodge a claim up to 3 weeks before release from prison. These claims are not considered early claims as the client is qualified but not payable when they claim.

Customers moving from an existing income assistance payment can lodge an early claim up to 28 days before the date of certification.

Online claims

Customers need to develop a myGov account and link their Centrelink online account to it.

Once the client has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they should:

– indication in to myGov and gain access to their linked Centrelink online account
– guarantee their personal information are right. From the menu, select the My information > Personal and contact information > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. For more info, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a lowered concern set as part of their online claim if they are:

– presently in invoice of an income assistance payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a task is provided to the consumer on their Centrelink online account homepage as much as 28 days prior to losing credentials for their current payment.

The job will enable the consumer to undertake a streamlined claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for consumers considered unable or inappropriate to complete an online claim or candidates. ACC should likewise be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC indicates:

– the client can begin a claim online and a Service Officer can take it over, or
– a Service Officer can help a customer begin a claim which can then be completed by the client in their Centrelink online account

Remote customers

If the customer resides in a remote location and usually utilizes an agent, Remote Service Centre, or phone to do business and is not able or unsuitable to complete an online claim, the client should be transferred to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group offers specialised remote service for determined remote clients.

The client needs to have:

– the remote indicator showing on the Customer Overview, or
– a property address in a remote area

To examine the address remains in a remote location:

– browse the town name in Office Locator
– view the Towns Result List
– see the Remoteness column

Customers with candidate plans

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to declare JSP on behalf of their principal, use an online claim initially. If they decrease the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the candidate.

If a nominee is declaring on behalf of a person, encourage the nominee to help the individual claim JSP using the individual’s Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some circumstances, it might not be reasonable for a client to complete all Required tasks prior to sending their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Transferring to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Moving to a Location of Lower Employment Prospects (MALEP) assessments.

If the consumer has moved address within the previous 26 weeks, Services Australia need to identify if they have reduced their work potential customers by transferring to a new area.

If this holds true, the Service Officer must investigate a possible MALEP work associated exclusion duration.

Unemployed due to a voluntary act or misbehavior

If the consumer has willingly left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have taken place.

Do not produce compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is received to determine a non-compliance event has actually occurred.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task seekers undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are eligible for a recommendation to a Workforce Australia or other professional service provider, will have a preliminary consultation scheduled during the Participation Interview. Attending this first provider consultation is understood as the task applicant’s RapidConnect requirement.

Most of the times, meeting RapidConnect requirements will determine the start date of the job candidate’s earnings assistance payment. Note: this is subject to task candidates fulfilling any waiting periods and certification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer new job hunters to the Workforce Australia online work service. This leaves out task applicants residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and employment over

Single consumer aged 55 years and over who have been receiving an income support payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will immediately this and use the appropriate rate for qualified customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might present to clients during their online claim. Employer information, employment name and ABN, will be provided to the customer if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to verify the company within the claim. If a consumer verifies the company, when on payment, STP pre-filled income will be presented to the client when they report. If the client does not verify the company, as soon as on payment, the STP company might present to the client again when they report.