Claiming JobSeeker Payment (JSP) 001-19051501

This document describes how an individual can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should claim as soon as possible online by means of the Services Australia site.

To get approved for JSP an individual should:

– be of qualifying age for JSP
– satisfy Australian home requirements for JSP
– be out of work, and
– trying to find work and ready to participate in activities that increase their opportunities of finding a job, or
– not able to work, study or look for work due to medical condition, health problem or injury, or
– employed or studying full-time and are unable to undertake these due to a medical condition, employment disease or injury and work or study to go back to

If the consumer has indicated they are unable to work due to a temporary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients declaring JSP

A DSP client whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours weekly, and
– their earnings falls below the JSP income test cut-off

For example, a self-employed DSP consumer is still working 30 hours each week, but their income has lowered. See Rates and Thresholds.

In all cases, inspect if the consumer is eligible to have their DSP reinstated before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for employment JSP

Customers can lodge an early claim for employment JSP as much as 13 weeks before the very first day of eligibility. On the day they end up being certified they should provide their savings account balances, evidence of income and employment separation details.

Customers can start an early claim online. They will be able to complete Your individual information, Your scenarios and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have less questions to respond to in the online claim.

Customers can not finish Review and Confirm, Next steps or submit the claim online up until within 2 week of being qualified for JSP. They will get a reminder notification 2 week before the eligibility date.

A detained person might lodge a claim as much as 3 weeks before release from jail. These claims are not considered early claims as the consumer is qualified but not payable when they declare.

Customers moving from a present income support payment can lodge an early claim as much as 28 days before the date of credentials.

Online claims

Customers should develop a myGov account and link their Centrelink online account to it.

Once the consumer has actually connected their Centrelink online account to myGov, to begin an online claim for JSP they need to:

– indication in to myGov and gain access to their linked Centrelink online account
– guarantee their personal details are correct. From the menu, select the My details > Personal and contact information > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab

Customers declaring or moving to JSP will see a decreased question set as part of their online claim if they are:

– currently in invoice of an earnings support payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a task exists to the consumer on their Centrelink online account homepage up to 28 days prior to losing qualification for their existing payment.

The task will enable the client to carry out a structured claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for consumers deemed unable or inappropriate to finish an online claim or nominees. ACC must also be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC indicates:

– the customer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can assist a consumer begin a claim which can then be finished by the consumer in their Centrelink online account

Remote clients

If the client lives in a remote location and typically uses a representative, Remote Service Centre, or phone to do business and is unable or unsuitable to finish an online claim, the client must be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group offers specialised remote service for identified remote customers.

The consumer should have:

– the remote indicator showing on the Customer Overview, or
– a residential address in a remote place

To inspect the address remains in a remote location:

– search the town name in Office Locator
– view the Towns Result List
– see the Remoteness column

Customers with nominee plans

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to declare JSP on behalf of their principal, offer an online claim first. If they decline the online claim deal, a Service Officer must run Assisted Customer Claim (ACC) with the candidate.

If a candidate is claiming on behalf of a person, motivate the nominee to assist the individual claim JSP using the individual’s Centrelink online account. If the nominee is unable or reluctant to do so, employment a is to run ACC with the nominee.

Claim submission exceptions

In some situations, it might not be sensible for a customer to finish all Required jobs prior to sending their claim. These consist of exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually paused all Moving to a Location of Lower Employment Prospects (MALEP) evaluations.

If the customer has moved address within the previous 26 weeks, Services Australia need to identify if they have actually minimized their work prospects by transferring to a new place.

If this holds true, the Service Officer must investigate a possible MALEP employment related exemption period.

Unemployed due to a voluntary act or misbehavior

If the consumer has actually voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have taken place.

Do not generate compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is received to recognize a non-compliance occasion has actually taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job applicants undergo RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job candidates who are qualified for a referral to a Workforce Australia or other professional provider, will have an initial appointment booked throughout the Participation Interview. Attending this first provider visit is understood as the task hunter’s RapidConnect requirement.

Most of the times, meeting RapidConnect requirements will identify the start date of the job seeker’s earnings support payment. Note: employment this undergoes job candidates fulfilling any waiting durations and qualification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer new task applicants to the Workforce Australia online work service. This excludes job applicants residing in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have actually been receiving an income support payment or allowance for 9 or more constant months may be entitled to a higher rate of payment. The system will instantly calculate this and apply the appropriate rate for employment qualified clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might present to clients throughout their online claim. Employer information, name and ABN, will exist to the client if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to verify the employer within the claim. If a client validates the employer, when on payment, STP pre-filled income will be provided to the client when they report. If the customer does not confirm the company, when on payment, the STP company might provide to the customer once again when they report.