Job Overview

As an AI Product lead in the airline’s AI division, you will be responsible for leading the development and delivery of innovative AI solutions for the customer domain. You will work closely with AI engineers, data scientists, designers, researchers, and customers to understand their needs, define product vision, co-create roadmaps, and create re-usable products demonstrating agile product delivery and prioritising value.

You will also collaborate with stakeholders across the airline’s group to align business goals from each operating company, user feedback, and technical feasibility in order to create assets that can be used in more than one team.

Main Responsibilities

· Lead the discovery, design, development, and deployment of AI products that solve real-world problems and create value for the customers and the business.
· Collaborate with the AI Product Lead to define the product vision, roadmap, and backlog.
· Conduct market and competitor analysis, user research, and data analysis to identify customer needs, pain points, and opportunities.
· Define and prioritise the product requirements, user stories, and acceptance criteria, and communicate them clearly and effectively to the AI engineering team.
· Manage the product development process, from ideation to launch and beyond, ensuring that the AI products meet the quality standards, user expectations, and business goals.
· Monitor and measure the performance and impact of the AI products, using quantitative and qualitative metrics, and provide feedback and insights to the AI engineering team and the business team.
· Continuously test, learn, and iterate on the AI products, based on user feedback, data, and market trends.
· Advocate for the best practices and ethical principles of AI product development, such as user-centricity, fairness, transparency, and accountability.

Qualifications & Required Experience

· Bachelor’s degree or higher in Computer Science, Engineering, Mathematics, Statistics, or a related field.
· At least 5 years’ of experience in product management within artificial intelligence (AI), machine learning (ML), or data science.
· Strong knowledge and understanding of AI, machine learning, and data science concepts, techniques, and tools.
· Proven track record of delivering successful Customer AI products that solve real-world problems and create value for the customers and the business.
· Excellent communication, collaboration, and leadership skills, with the ability to work effectively with cross-functional teams and diverse stakeholders.
· Strong analytical, problem-solving, and decision-making skills, with the ability to use data and user feedback to drive product decisions.
· Creative, innovative, and customer-oriented mindset, with the passion and curiosity to explore new ideas and technologies.
· Experience in Natural Language Processing, Conversational Chatbots, and Sentiment Analysis in a customer experience domain.
· A minimum of 5 years’ experience in the Aviation or Travel industry, within the customer domain, including customer centre, catering, inflight, etc.